FAQ

What are the payment methods?

You can proceed with payment by Credit Card, PayPal, Bank Transfer or cash on delivery, directly to the courier upon receipt of goods. For the latter option there is a surcharge of 7 euros.

We recommend, for cash on delivery payment, to prepare the exact amount for the courier in order to speed up the operations.

Which credit cards are accepted?

We accept all Visa, Visa Electron, MasterCard and American Express credit cards.

I have a discount code. How do I use it?

You can enter the discount code both at the "Payment" stage and at the time of order confirmation, in the "Discount code/gift voucher" space.

Click on "Use voucher" and the value of the voucher will be deducted from the total amount to be paid.

Can I request an invoice?

Certainly, you can enter your tax data, or those of your company, during the "Payment" phase.

What are the shipping times?

All products that do not require customization are shipped 2 working days after purchase. Items that require customization with your name and / or that of your furry friend need a few more days of processing and are shipped 5 working days after purchase. If you have special needs about the timing (a birthday, a new fluffy friend coming, ...) please do not hesitate to contact us and we will do our best to speed up the shipping.

What are the delivery methods and timing?

We ship in Italy in 1-2 days with Bartolini courier. Shipments in Italy are free for orders over € 50, while they have a cost of € 6.90 for orders under 50 €.

We ship in Europe in 2-5 days with courier DPD Bartolini. The cost of shipping is 14,90 €.

In the rest of the world, type of courier, timing and costs may vary.

How do I know where my order is and when will I receive it?

When you place your order you will receive an email with the expected date and time of delivery, as well as a link to track your order.

Can I cancel or modify an order?

You can cancel or modify your order only if it has not yet been shipped. Contact us and we will find a solution together.

Can I make a return? Is it free?

We only accept returns under special circumstances. The return of the product will be at your expense.

How will the refund be made?

The refund will be made using the same method of payment, if the return is approved and the product is returned to us within 30 days.

Who should I send the return to?

You can send it to this address:

515grammi di Esther Burton

Via Privata Antonio Meucci 54\A

20128 Milano (MI)

Italy

The items I received are either incorrect or defective. What can I do?

How can I change my data?

Through the form in your Personal Area.

How do I deactivate my account?

By clicking on "Delete account" in your Personal Area.

How can I contact you?

You can write an email to: info@515grammi.it or a Whatsapp message to the number: +39 393 1860 246

Are all your products Italian?

Our products are designed and manufactured entirely in Italy, by small producers and artisans at Km0.

Are the materials safe for my rabbit?

We choose only the best for our fluffy friends!

100% natural products without harmful treatments.

How can I customize my product?

Some of our products are customizable with your name and that of your rabbit.You will be asked to enter the customization text on the product page before placing it in your Shopping Cart.

How do I clean and care products?

In the Health and Hygiene section you will find our products dedicated to the care and cleaning of your home and your rabbits' items.

What is the expiry time of food products?

It depends on the type of food.

You will find all the detailed information on the product label.